My rant of the month is directed at Three, the Mobile telephone company.
Now that I'm in the Surrey hills, their service is poor despite saying good coverage. I sent them a few coverage reports via their 3 app and they sent me emails/texts to say that their engineers are looking into the issue. Ira was on 3 too, and so I raised the issue on hers too. Again text messages received.
Spin on a month with still no coverage at home or outside within the village, I phone up on my works phone and get through to the Indian call centre.
Absolutely useless, they told me to download an app so that I can make phone calls via my home wifi.
Great but what if I leave home and am not in the range. That stumped them! 'It works off wifi, it uses wifi'
I said that since you cannot give me a service I want to leave early. They said OK but it'll cost you, why I said. It's in the contract. I said, but you cannot provide me with a service so why should I pay? Silence.... I asked for someone with a brain and was reasonable to talk to rather than a battery chicken in a call centre aka The Supervisor.
They seemed sympathetic but when I mentioned not paying to leave them he changed and said that I'd have to speak to another agent...
By this time I'm cooked a roast dinner one handed and it was ready to be served, he said he'd call back but had given me PAC numbers for both of our phones.
We've now moved to other providers and I'm still waiting for the call back. Direct debits have been cancelled...
The lesson here is not to consider any UK service company that uses a foreign call centre such as Three do. They make speak English but their communication skills are appalling.
Admiral Insurance use Welsh people but they're the exception. They are very good.