Excuse me Madam, this Maserati pencil that I bought for £14.99 hasn't been sharpened?
Oh Sir, you are so silly, we sell them that way to protect the lead!
To protect the lead? Surely at £14.99 for a pencil I might hope to receive a pre-sharpened pencil?
Oooh Noo sir, you'll need a pencil sharpener for that.
Well is there a pencil sharpener included with my £14.99 un-sharpened pencil?
Oh no Sir, who do you think we are? W H Smiths? Nooo, that'll be £39.99 please!
Why thank you Sir, You be sure to have a nice day; Oh Sir, I forgot to ask, is your car in need of a service?