Finestjammy
New Member
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- 13
Hi All
Anyone else had any experience of the warranty starting prior to collecting a new Maserati? Make sure you check the date on your warranty card aligns to when you actually took delivery. I'd like to bet that there are some discrepancies out there. It's the first page of the warranty card/book that has the date.
I bought a Ghibli S from a sports and prestige specialist approximately 6 weeks ago. The car was registered and delivered to the previous owner on the 1st September 2014. Great I thought, 3 months warranty remaining with plenty of time to apply for the extended warranty. To my horror when contacting a Maserati dealer to do this I discovered the warranty had been issued 2 months prior to the vehicle delivery/registration/collection and expired on the 1st July. I'm now battling to get the extended warranty accepted and make good the missing two months.
I am attempting to extend the warranty which I believed to be expiring in 1st September 2017, as that is when the vehicle was, delivery date of 01/09/2014. I have now been told the warranty expired on the 1st of July 2017, two months before delivery to the first owner.
This seems unethical behaviour in my opinion, and in actual fact the claim that a 3 year warranty is included with a UK Maserati is incorrect, misleading, has been mis sold and simply not true. The first owner only had 34 months warranty, not the advertised 36. This was not a demonstration, courtesy or pre registration vehicle.
Maserati have agreed to back date the warranty to the 1st July, pending an inspection. It has put the servicing out of sync as well as me missing out on two months of warranty coverage. Oh and their is the suggestion a 25% charge as the warranty renewal is outside of the grace period.
The original supplying delaer is pushing back stating sales of goods with the first owner etc. In my opinion this goes beyond a single customer/supplier contract. This is despite the fact that I have in writing the previous owner had no idea he was missing two months warranty. The dealer/Maserati have a responsibility to ensure marketing communications are legal, decent, honest and truthful. This has nothing to do with a customer contract in my opinion. A 36 month warranty is advertised as included on new UK vehicles, it wasn't.
I really do love the car and would like to continue to enjoy it with a warranty as back up.
Apologies about the epic post. Just interested to hear other experiences.
I like to share knowledge and experience for others to benefit so I'll keep this thread updated incase others have the same issue.
Thanks.
James.
Anyone else had any experience of the warranty starting prior to collecting a new Maserati? Make sure you check the date on your warranty card aligns to when you actually took delivery. I'd like to bet that there are some discrepancies out there. It's the first page of the warranty card/book that has the date.
I bought a Ghibli S from a sports and prestige specialist approximately 6 weeks ago. The car was registered and delivered to the previous owner on the 1st September 2014. Great I thought, 3 months warranty remaining with plenty of time to apply for the extended warranty. To my horror when contacting a Maserati dealer to do this I discovered the warranty had been issued 2 months prior to the vehicle delivery/registration/collection and expired on the 1st July. I'm now battling to get the extended warranty accepted and make good the missing two months.
I am attempting to extend the warranty which I believed to be expiring in 1st September 2017, as that is when the vehicle was, delivery date of 01/09/2014. I have now been told the warranty expired on the 1st of July 2017, two months before delivery to the first owner.
This seems unethical behaviour in my opinion, and in actual fact the claim that a 3 year warranty is included with a UK Maserati is incorrect, misleading, has been mis sold and simply not true. The first owner only had 34 months warranty, not the advertised 36. This was not a demonstration, courtesy or pre registration vehicle.
Maserati have agreed to back date the warranty to the 1st July, pending an inspection. It has put the servicing out of sync as well as me missing out on two months of warranty coverage. Oh and their is the suggestion a 25% charge as the warranty renewal is outside of the grace period.
The original supplying delaer is pushing back stating sales of goods with the first owner etc. In my opinion this goes beyond a single customer/supplier contract. This is despite the fact that I have in writing the previous owner had no idea he was missing two months warranty. The dealer/Maserati have a responsibility to ensure marketing communications are legal, decent, honest and truthful. This has nothing to do with a customer contract in my opinion. A 36 month warranty is advertised as included on new UK vehicles, it wasn't.
I really do love the car and would like to continue to enjoy it with a warranty as back up.
Apologies about the epic post. Just interested to hear other experiences.
I like to share knowledge and experience for others to benefit so I'll keep this thread updated incase others have the same issue.
Thanks.
James.