What a joke the Maserati warranty is
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Zep
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I have to admit, having done such things too, I prefer the second one....
mjheathcote
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keith
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Last year following the expiration of the two year Maserati extended warranty, I took out a one year policy with Warranty Wise for about £1,100.
This is supposed to be one of the best no quibble companies, however late last year the (very unpopular) stop,start function stopped! I rang Warranty Wise and was more than a little disappointed at the very off hand manner I received from the agent, who seemed to be more interested in telling me why it won't be covered under the policy.
Fortunately the issue corrected itself after taking the car for a long run, but I did mention the conversation to a manager at Warranty Wise, and she did seem to adopt a more helpful tone. The point is, I was more than a little miffed at the thought of taking out this policy only to hear how they could wriggle out of paying for any work. There is always a big disconnect from the sales team both literally and metaphorically, and the claims dept, which not surprisingly open shorter hours. Call me a cynic, but as I said to them, could it be the sales dept is open longer cos they make money, whilst the claims dept are potentially only going to cost them money...!!!
This is supposed to be one of the best no quibble companies, however late last year the (very unpopular) stop,start function stopped! I rang Warranty Wise and was more than a little disappointed at the very off hand manner I received from the agent, who seemed to be more interested in telling me why it won't be covered under the policy.
Fortunately the issue corrected itself after taking the car for a long run, but I did mention the conversation to a manager at Warranty Wise, and she did seem to adopt a more helpful tone. The point is, I was more than a little miffed at the thought of taking out this policy only to hear how they could wriggle out of paying for any work. There is always a big disconnect from the sales team both literally and metaphorically, and the claims dept, which not surprisingly open shorter hours. Call me a cynic, but as I said to them, could it be the sales dept is open longer cos they make money, whilst the claims dept are potentially only going to cost them money...!!!
vulcan1208
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My experience of Maserati and warranties is that they are appalling. My 3200.was 3 months outside it's 3 year warranty and under the milage limit for said warranty when the thrust bearing failed and destroyed the engine. They refused to take any responsibility or offer any sort of goodwill gesture despite Lancaster Maserati lobbying on my behalf. I do accept that legally they were not responsible which is why I had to spend £11k on a new engine over 10 years ago, at least Lancaster's had the decency to discount the fitting charge for said engine by 50%.
dgmx5
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Which? have always advised against purchasing extended warranties for non-automotive goods like TVs and white goods, probably on the basis that these goods have built-in redundancy so that they routinely fail outside the warranty period. Of course the usual risk here is a few hundred pounds (replacement cost) so that the warranty cost is disproportionately high.
For automotive warranties, I have heard of people doing very well out of them but since I have never bought a new car, I have always worked on the basis that the fault will already be known and rectified, will be either fairly low cost to repair or the cost of the car itself, or that the warranty would not cover the item as it is wear and tear.
I knew the 4200 had a heater matrix that would need doing when I bought at auction, so would be refused as a pre-existing fault if I claimed, and would require a clutch, so would be refused as wear and tear. Two years but not many miles on, heater matrix is done and clutch is still going.
The problem with cars of this type once outside manufacturer warranty is that the cost of repair of any unexpected fault can be the cost of the car itself.
I choose to save the warranty cost and put it towards the repair. Fingers crossed it doesn't come back to bite me.
For automotive warranties, I have heard of people doing very well out of them but since I have never bought a new car, I have always worked on the basis that the fault will already be known and rectified, will be either fairly low cost to repair or the cost of the car itself, or that the warranty would not cover the item as it is wear and tear.
I knew the 4200 had a heater matrix that would need doing when I bought at auction, so would be refused as a pre-existing fault if I claimed, and would require a clutch, so would be refused as wear and tear. Two years but not many miles on, heater matrix is done and clutch is still going.
The problem with cars of this type once outside manufacturer warranty is that the cost of repair of any unexpected fault can be the cost of the car itself.
I choose to save the warranty cost and put it towards the repair. Fingers crossed it doesn't come back to bite me.
conaero
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Our experience, on a sub £30k car, save the warranty money and put it in a war chest.
We had one last week, variators on a 4.2 GT.
Took out an Auto protect https://www.autoprotect.co.uk warranty and paid handsomely for it and at every stage they wriggled out of it.
Chain guide also physically broken but due to the selling garage covering the first 3 months they both passed the buck back and forth.
It’s a farce!
We had one last week, variators on a 4.2 GT.
Took out an Auto protect https://www.autoprotect.co.uk warranty and paid handsomely for it and at every stage they wriggled out of it.
Chain guide also physically broken but due to the selling garage covering the first 3 months they both passed the buck back and forth.
It’s a farce!
Doctor Houx
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Like share dealing, it’s just another form of gambling. Just like the betting companies, if the payouts under warranty were greater than the premiums then all of the warranty co’s would go bust.
I think you are more likely to be a winner the more miles you drive. I had a nearly new DB9 that I purchased with 16k miles and used it as a daily driver putting 25k miles on it in 2 years and extended the 1 year warranty given FOC with the purchase for year 2. More than covered the premium with multiple issues with electrics, limp mode, bust fuel pumps in the tank ( tank out job to replace) and seat frame failure.
Where you do low miles, I think better value to save what you would spend on a warranty and put it into a war chest for repairs and you will probably spend less than you save, but that’s gambling too. I do this on all my “toy” cars and am up every year vs cost of warranty.
I think you are more likely to be a winner the more miles you drive. I had a nearly new DB9 that I purchased with 16k miles and used it as a daily driver putting 25k miles on it in 2 years and extended the 1 year warranty given FOC with the purchase for year 2. More than covered the premium with multiple issues with electrics, limp mode, bust fuel pumps in the tank ( tank out job to replace) and seat frame failure.
Where you do low miles, I think better value to save what you would spend on a warranty and put it into a war chest for repairs and you will probably spend less than you save, but that’s gambling too. I do this on all my “toy” cars and am up every year vs cost of warranty.
Less hassle to self insure. Put money in a separate account for problems. Anything serious you may nor have enough in the account but it will help avoiding the stress of trying to deal with warranties. Warranty companies are past masters at coming up with reasons not to pay.
ChrisQP09
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I've been fortunate that in both cases, my warranties were supplied by Ferrari main dealers! What I've found is that it's in their interests to fight your corner as customer not only for the work of the repairs but for future custom. In any case of a warranty claim, my MD has always stood firm and presented the facts in a way that leaves little wriggle room.
Ryandoc
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I took out a warranty direct 3 year policy on my GT when I bought it in 2015, had a few claims no issues, think over all they were maybe a grand or a touch less in profit off me. Never renewed after that.
I had extended BMW warranty on my new M3 that I kept for 5.5 years, very few claims but the dealership were always spot on, they’d tell el about faults and then say it’s covered by warranty.
As for Italy, I worked in Sardinia on a sinter plant for 3 weeks once , let’s just say it was an eye opener.
Also order lots of engineering components from Italy via UK agents and it’s a mixed experience. Just last October the item I ordered arrived very very late then failed it’s uk UKAS certification inspection. Now using a supplier in Durham
I had extended BMW warranty on my new M3 that I kept for 5.5 years, very few claims but the dealership were always spot on, they’d tell el about faults and then say it’s covered by warranty.
As for Italy, I worked in Sardinia on a sinter plant for 3 weeks once , let’s just say it was an eye opener.
Also order lots of engineering components from Italy via UK agents and it’s a mixed experience. Just last October the item I ordered arrived very very late then failed it’s uk UKAS certification inspection. Now using a supplier in Durham
I have had OEM _+ 1 yr extended warranties on Porsche, Mercedes Jeep Alfa and BMW for cars that I bought from new and had good experiences with all. Jeep and Alfa are FCA and in each case I had issues addressed by main dealers under their warranties with no quibble in original term and on Jeep at 3+ under extended. I have also had OEM warranty on 2nd hand ex demo Nissan 350z GT and that was by far the best service I have had from any main dealer.. that car had many many faults in the 2 years I owned it with the worst being a new gearbox clutch and DM flywheel, a new diff, a new set of Rays alloys and 2 x complete Bose stereo replacements .
I find the lack of care from Maserati, with what is obviously either original dealer error or manufacturing error, quite disgusting for a car that has never been privately owned prior to you. The fault is something that no private check would pick up, way too left field and at the least I would seriously have expected them to offer the parts to be provided under FOC "without prejudice" supply with you paying fitting under some for of goodwill. I am also surprised that they are poor compared to Jeep who replaced my old 2016 Grand Cherokee drivers seat frame under warranty during the 4th year extended warranty without quibble.
I find the lack of care from Maserati, with what is obviously either original dealer error or manufacturing error, quite disgusting for a car that has never been privately owned prior to you. The fault is something that no private check would pick up, way too left field and at the least I would seriously have expected them to offer the parts to be provided under FOC "without prejudice" supply with you paying fitting under some for of goodwill. I am also surprised that they are poor compared to Jeep who replaced my old 2016 Grand Cherokee drivers seat frame under warranty during the 4th year extended warranty without quibble.
Phil H
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Fuel pumps in tanks, heater matrix buried behind the dashboard, emission controls that cause more problems than they solve, electronics that no-one understands, and all in the name of 'progress'. It was never like that in my day, sigh.
PH