keith
Member
- Messages
- 639
Customer service seems now to be a bonus as opposed to normal practice!
It all began with the Covid where companies all too quickly realised that it was the perfect excuse for doing a half hearted job. Unfortunately that is now beyond wearing a bit thin, so now they just continue with half hearted service as the norm.
in the last week I’ve had a bed and sofa company deliver a new bed without checking it was convenient, and when I complained, they told me they didn’t have room in their warehouse, so it would be better stacked up against the wall in my home. When I explained it wasn’t good enough or acceptable, the person said he didn’t care as he was not being paid by me!
Then I had a problem with my bank, where it took an hour and a half to find out the explanation of a letter they sent to me!! They then said they weren’t obliged to leave a message when they rang - so no knowledge of the problem till the letter arrived, when I complained that wasn’t acceptable, they then decided that they did leave a message, of which there is no evidence. In essence, which was the real lie! Whilst I will never use rude or foul language, when presented with such incompetence I will be condescending and arrogant, which as a customer I feel is fair enough, and as a service provider I feel they must accept that for their failures. Instead I’m told I’m not being respectful. Perhaps try and respect me as the customer, and stop talking garbage might be a better way forward.
Whilst America has its issues, at least they have more interest in the word ‘service’. Over here all we get is woke rubbish, from young people who you can barely understand, between their unintelligible ‘gangsta’ speak!!
Clearly I’m better no politically incorrect in these sensitive times, but rant over!
It all began with the Covid where companies all too quickly realised that it was the perfect excuse for doing a half hearted job. Unfortunately that is now beyond wearing a bit thin, so now they just continue with half hearted service as the norm.
in the last week I’ve had a bed and sofa company deliver a new bed without checking it was convenient, and when I complained, they told me they didn’t have room in their warehouse, so it would be better stacked up against the wall in my home. When I explained it wasn’t good enough or acceptable, the person said he didn’t care as he was not being paid by me!
Then I had a problem with my bank, where it took an hour and a half to find out the explanation of a letter they sent to me!! They then said they weren’t obliged to leave a message when they rang - so no knowledge of the problem till the letter arrived, when I complained that wasn’t acceptable, they then decided that they did leave a message, of which there is no evidence. In essence, which was the real lie! Whilst I will never use rude or foul language, when presented with such incompetence I will be condescending and arrogant, which as a customer I feel is fair enough, and as a service provider I feel they must accept that for their failures. Instead I’m told I’m not being respectful. Perhaps try and respect me as the customer, and stop talking garbage might be a better way forward.
Whilst America has its issues, at least they have more interest in the word ‘service’. Over here all we get is woke rubbish, from young people who you can barely understand, between their unintelligible ‘gangsta’ speak!!
Clearly I’m better no politically incorrect in these sensitive times, but rant over!