Gransport to 599?
- Thread starter barbuckle
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barbuckle
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Just in case we all thought this story has ended happily... it will when the Gransport is back with me on Monday!
It went something like this - the 599 had an intermittent airbag warning light issue. But I discovered (Ferrari owners web site actually useful) that the issue had been unsolved after five dealer visits in the preceding ten months. Car spent three weeks with local dealer to try and fix this issue - but on return the airbag light immediately reappeared - oh and I since further discovered that the nero-daytona paint covering most of the car had not been used on the right lower sill panel (close - but not Ferrari paint). The repair is on the same side as the airbag warning. And yes this was sold as Ferrari Approved - no inspection required sir, car is little used and original.
So whole deal reversed and Gransport coming back. I am, as you may imagine, just a little bit annoyed at the way this went and am interested in any thoughts on an appropriate further response to the dealers involved (three altogether) and to the manufacturer?
It went something like this - the 599 had an intermittent airbag warning light issue. But I discovered (Ferrari owners web site actually useful) that the issue had been unsolved after five dealer visits in the preceding ten months. Car spent three weeks with local dealer to try and fix this issue - but on return the airbag light immediately reappeared - oh and I since further discovered that the nero-daytona paint covering most of the car had not been used on the right lower sill panel (close - but not Ferrari paint). The repair is on the same side as the airbag warning. And yes this was sold as Ferrari Approved - no inspection required sir, car is little used and original.
So whole deal reversed and Gransport coming back. I am, as you may imagine, just a little bit annoyed at the way this went and am interested in any thoughts on an appropriate further response to the dealers involved (three altogether) and to the manufacturer?
mjheathcote
Centenary Club
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Oh dear what a shame...how come they still had your GS?!
barbuckle
Junior Member
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I agreed to allow them time to try and diagnose and cure airbag issue. They had already offered to reverse deal before that so they held the Gransport pending resolution (which never came, and then I noticed the dodgy repair!)
barbuckle
Junior Member
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I think the dealers have lost the plot - they don't appear to "know" cars anymore... they are just bundles of cash to them. The 599 market has gone up a lot this year (a manual car sold for a mad price like £450K) and I feel the dealer is more than happy to turn this car around for significantly more than I paid (they might even bother to have it repaired?)
zagatoes30
Member
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Not good but at least now you had a long test drive, so start looking for another
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Sorry to read that update. If it's the car I think it was from the dealer I think it was then I'm more than a bit surprised. I suppose the upside is that they did the decent thing but even so, you'd expect better.
Are you on the lookout for another one?
Are you on the lookout for another one?
barbuckle
Junior Member
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Yes surprising - but it appears to me that when a marque achieves a certain market value it stops being treated like a car and starts being treated like an investment. The attitude in the sales teams is shockingly arrogant and the competence of the servicing teams highly questionable. Bear in mind three UK dealers were participants in this airbag fiasco.
As for another try... if you check the market there is not much available now (if you want an HGTE) so it will be end of year at earliest.
barbuckle
Junior Member
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Sorry to hear that, one can really never be too careful
Hope you find another one soon!
Didn't want to leave this thread on a sour note...
so I went out and found another one (V12 that is) and thought I would tempt fate by admitting it here.
CliveP1
Junior Member
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now that is stunning.