I’ve watched a few of his other videos on cars. He has one complaining about Porsche dealers and how hard it is to secure an allocation for the rarer models such as GT3s. I wouldn’t say he’s a cheapskate, he’s certainly spent a fair bit on Astons, Porsches and Range Rovers.
When I originally bought my Maser, it was serviced by HR Owen in Park Royal whilst they had a joint Ferrari and Maserati operation. I found the service then was second to none and you were allowed to develop a relationship with the Service Manager and the lead technician. I got a regular discount and lots of complementary car attention which wasn’t charged for, such as changing light bulbs or the odd wheel bolt.
They then split the operation into a dedicated Ferrari and a dedicated Maserati operation and it gradually went downhill from there. Since then I switched to Joe Macari who I found to have that excellent service mentality. I’ve also used Autofficina for work where we’ve used non OEM parts such as alternators. I love Autofficina because Peter and Elias, the owners, have a real passion which they tune into if their customers feel the same. Peter in particular, who has done engineering advisory work for the industry, loves it when you talk about the cars and will spend time with you, collaborating on how to care for the car in a quality and cost effective manner.
So like the chap from the video, I did expect more and was glad to say that I got it, albeit not sustained from HR Owen. Perhaps it’s just the cold hard business models that he’s encountered or a combination of your own personality and what that brings out on others. Undoubtedly, a bit of both, I suspect.