Is that legal?

[Wattie]

I'm an enigma, sometimes fighting to the bitter end (Vodafone), sometimes giving up (Ftech).

Top bloke.

 

[rivarama]

Talking to some friends only last night and their shower drain has failed, all the shower water flooding the ceiling cavity, requiring new ceilings.
All on insurance.

That’s incredible ! I bet my surveyor would have called it wear and tear.

I was also quite shocked that my surveyor had a pretty bad limp (some sort of handicap like Polio) - and nothing wrong with that but that as a result of his handicap he didn’t want / couldn’t to bend of over to look at the shower damage in details or get on a stool to get close to the wet ceiling / joists. He vaguely looked at it and made a point of taking pictures of the a slightly mouldy silicon.... gross negligence/laziness if you ask me

 

[rivarama]

True. I know how you feel, and have TBH, given up on many similar situations.

BUT a recorded delivery letter saying "I understand that you have rejected my claim and we have reached deadlock on this situation. Unless I hear from you with a positive proposal within 7 days I will be taking the matter to the Small Claims Court for resolution of my claim, compensation for my time taken and Court fees." might produce a result. If they call your bluff, then you can give up at that point, or go online and start the process.

https://www.citizensadvice.org.uk/l...laims/deciding-whether-to-make-a-small-claim/
https://www.gov.uk/make-court-claim-for-money

I really need to get cracking on the remedial fix as I need the office as I am WFH, but I might just take this escalation process as a project and give myself the goal to give whatever ££ I get back from those scum bags to charity. At least I won’t feel like I am wasting those hours; it will be like doing some community service

 

[Scaf]

I don’t understand how your insurance is not covering the repairs.
I had a leaking flat roof, which was well past it’s sell by date, damage to ceiling, walls and sofa etc
Insurance paid out no problem - of course, I had to replace the roof myself.