Jkulin
Junior Member
- Messages
- 983
Friday should have been a great day as I finally got the QP back after a further 4 weeks.
Although the Variators have been fixed, the repair company took an inordinately long time to do so and allowed the sub contractors to drag their feet, when I saw things were getting worse I spoke to the MD who tried his best, but nonetheless nothing quicker materialised.
Car has now been returned with faulty Air Con, so another trip down to them to sort this week, I guess there is a leak after they refitted the Air Con as it was fantastic beforehand?
Anyway, there was still two outstanding issues that the dealer who sold the car to me has refused to sort and has been exceptionally rude to me, on Saturday I went to switch the front parking sensors on as there was a barrier close to where I was parking and it came up with an error that was supposed to have been fixed, so I included that in my letter to them which I emailed this afternoon, copy below: -
Further to our many discussions I am writing to you advising of the current situation with my vehicle that I purchased from you on the 14th December 2015.
The car still has issues that were present upon first purchasing it from Benz Bavarian, Close Finance have been excellent at making good some of the main issues such as the Variators, however there are still three main problems that still exist or have re-occurred as a fault: -
1. As can be seen from the attached image, the parking sensors have failed again despite your company’s assurance that this had been fixed, yesterday when switching on the front sensors which is the first time I had done since receiving the car back from you, the sensors failed and displayed the attached warning error and the sensors have failed to work since.
2. The Front suspension is still knocking over rough ground; I have been advised that this could be a costly repair as it is difficult to trace the actual part causing the knocking without systematically replacing parts. Your Salesman Jason advised that he had discovered the issue when driving the vehicle back from Gray Paul Nottingham and that your company had fixed the issue by replacing a bush.
3. As previously advised the trim to the B Pillar is continuing to peel despite your companies attempts to resolve the issue (Photos attached).
Under the consumer rights act 2015 which came into force on the 1st October 2015 a dealer has once chance to rectify a fault and then it is for the owner to decide to accept further repairs/refunds etc. by the dealer or chose to take the car elsewhere for the fault to be rectified at the originating dealers cost.
Due to the above issues, I have lost faith by allowing Benz Bavarian to make good any further repairs and I intend taking the vehicle into an approved specialist/dealer and asking that they rectify the problems that have not been fixed by Benz Bavarian.
And please before you suggest it, I am under no legal obligation to return the car to you for refund as an alternative to these repairs being carried out.
I will be submitting these repair invoices to Benz Bavarian for payment within 5 working days of the repair invoice being presented to me by my selected repair agents as Benz Bavarian have failed in their obligation to provide a vehicle suitable for its intended purpose and to repair satisfactorily the issues stated above.
This is the reply that I received from the owner: -
You are a very Special case.
If you contact me again,
I will be suing you for wasting my time.
Go to your unbelievable finance company for advice.
If like an annoying fly you persist to push your luck,
make any correspondence
with my family law firm,
Judge Sykes Frixou
Kingsway
London
Our involvement ceased when you were offered your full money back.
I herby refuse to have anything to do with you
I replied back to him with: -
Thank-you for your amazingly intelligent reply.
I will now be contacting trading standards and will if need be commence legal action for recovery of the repairs to the vehicle.
To which he replied: -
Good luck,
Bring it on, it's now personnel.
That's how you respond to
a very special case
I told Alan Goring to watch
You from the outset.
Nice to know I was right.
Again I congratulate you for your ability to terrorise your Finance company.
Alan Goring was the Sales Manager that he told me he was sacking as he was unhappy with the way he handled the repair.
So I now find that I have to contact the Citizens Advice Bureau before I am allowed to talk to the Trading Standards Department, so that is no. 1 job in the morning, I will then have a chat with a number of companies in the morning to see who can diagnose and resolve the problems quickly and efficiently. Then will book the work in and send the invoices for payment and if after 5 days they remain unpaid, then commence County Court Action.
Had this all been resolved amicably then I wasn't going to name and shame but after the rudeness and delays caused by this dealer, he deserves to be named, I have been without the car for 54.5 days in 6 months of ownership.
Dealers like him set a bad example for the good ones out there.
So do I take the car to a MD for the suspension to be fixed or do you think someone like Marios at Autoshield or Shiltech and see if they can diagnose and sort it quickly, the interior I will take to Aldridge Trimmings who have already inspected it and say they can fix quickly for me.
Any of your thoughts would be welcome.
Although the Variators have been fixed, the repair company took an inordinately long time to do so and allowed the sub contractors to drag their feet, when I saw things were getting worse I spoke to the MD who tried his best, but nonetheless nothing quicker materialised.
Car has now been returned with faulty Air Con, so another trip down to them to sort this week, I guess there is a leak after they refitted the Air Con as it was fantastic beforehand?
Anyway, there was still two outstanding issues that the dealer who sold the car to me has refused to sort and has been exceptionally rude to me, on Saturday I went to switch the front parking sensors on as there was a barrier close to where I was parking and it came up with an error that was supposed to have been fixed, so I included that in my letter to them which I emailed this afternoon, copy below: -
Further to our many discussions I am writing to you advising of the current situation with my vehicle that I purchased from you on the 14th December 2015.
The car still has issues that were present upon first purchasing it from Benz Bavarian, Close Finance have been excellent at making good some of the main issues such as the Variators, however there are still three main problems that still exist or have re-occurred as a fault: -
1. As can be seen from the attached image, the parking sensors have failed again despite your company’s assurance that this had been fixed, yesterday when switching on the front sensors which is the first time I had done since receiving the car back from you, the sensors failed and displayed the attached warning error and the sensors have failed to work since.
2. The Front suspension is still knocking over rough ground; I have been advised that this could be a costly repair as it is difficult to trace the actual part causing the knocking without systematically replacing parts. Your Salesman Jason advised that he had discovered the issue when driving the vehicle back from Gray Paul Nottingham and that your company had fixed the issue by replacing a bush.
3. As previously advised the trim to the B Pillar is continuing to peel despite your companies attempts to resolve the issue (Photos attached).
Under the consumer rights act 2015 which came into force on the 1st October 2015 a dealer has once chance to rectify a fault and then it is for the owner to decide to accept further repairs/refunds etc. by the dealer or chose to take the car elsewhere for the fault to be rectified at the originating dealers cost.
Due to the above issues, I have lost faith by allowing Benz Bavarian to make good any further repairs and I intend taking the vehicle into an approved specialist/dealer and asking that they rectify the problems that have not been fixed by Benz Bavarian.
And please before you suggest it, I am under no legal obligation to return the car to you for refund as an alternative to these repairs being carried out.
I will be submitting these repair invoices to Benz Bavarian for payment within 5 working days of the repair invoice being presented to me by my selected repair agents as Benz Bavarian have failed in their obligation to provide a vehicle suitable for its intended purpose and to repair satisfactorily the issues stated above.
This is the reply that I received from the owner: -
You are a very Special case.
If you contact me again,
I will be suing you for wasting my time.
Go to your unbelievable finance company for advice.
If like an annoying fly you persist to push your luck,
make any correspondence
with my family law firm,
Judge Sykes Frixou
Kingsway
London
Our involvement ceased when you were offered your full money back.
I herby refuse to have anything to do with you
I replied back to him with: -
Thank-you for your amazingly intelligent reply.
I will now be contacting trading standards and will if need be commence legal action for recovery of the repairs to the vehicle.
To which he replied: -
Good luck,
Bring it on, it's now personnel.
That's how you respond to
a very special case
I told Alan Goring to watch
You from the outset.
Nice to know I was right.
Again I congratulate you for your ability to terrorise your Finance company.
Alan Goring was the Sales Manager that he told me he was sacking as he was unhappy with the way he handled the repair.
So I now find that I have to contact the Citizens Advice Bureau before I am allowed to talk to the Trading Standards Department, so that is no. 1 job in the morning, I will then have a chat with a number of companies in the morning to see who can diagnose and resolve the problems quickly and efficiently. Then will book the work in and send the invoices for payment and if after 5 days they remain unpaid, then commence County Court Action.
Had this all been resolved amicably then I wasn't going to name and shame but after the rudeness and delays caused by this dealer, he deserves to be named, I have been without the car for 54.5 days in 6 months of ownership.
Dealers like him set a bad example for the good ones out there.
So do I take the car to a MD for the suspension to be fixed or do you think someone like Marios at Autoshield or Shiltech and see if they can diagnose and sort it quickly, the interior I will take to Aldridge Trimmings who have already inspected it and say they can fix quickly for me.
Any of your thoughts would be welcome.