Ok, I have a diesel Range Rover Evoque as a daily.
About 2 weeks ago, the red warning message showed up - indicating that the Diesel Exhaust filter was full and I had to visit dealer. It was strange this time as I did not even get the amber warning asking me to drive between 40-70 miles for 20 minutes.
Long story short - took it into dealer and was glad that I still had 2 months worth of warranty left. I finally got th response from the dealer - that the defect will not be covered under warranty. Apparently Land Rover has claimed that it is an issue with my driving style, I do not drive it fast enough or far enough !
Ok, I am not doing the biggest mileage, as I leave in Teddington Greater London. My wife uses the car during the week for the normal kids drop off and pick up, supermarket visits ...etc. However, I regularly drive to Bracknell and Reading for my son’s football fixture via M3, then to West Acton every Saturday afternoon during school term. So, if JLR cannot manufacture cars to be used in London this way, should they really be selling cars in London or any major city? I may think about disputing my next speeding ticket, claiming the car manufacturer had advised me to drive at 40 MPH or faster in order to clear up the diesel particles !
I guess many businesses are under a lot of cost pressure and are coming up with ideas to cut cost. JLR unfortunately had invested a lot on Diesel engine and the sale has fallen off a cliff here in UK and abroad. Interesting how they must have decided to cut the cost of warranty claim by blaming the drivers.
Someone took the finance company and JLR to court via the financial ombudsman services - because of the same DPF issue. In that case, th owner started to have DPF issue after just 3 or 4 week, JLR fixed it 3 or 4 times, but DPF issue kept happening. It then refused to honour the warranty claim when the owner brought the car back for repair! I can only imagine how the owner must be feeling, bought a new car but could not be driven and the car was parked on the drive way for over 6 months while they wait for a decision from the Ombudsman. Decision at the end - Finance company to cancel the contract immediately, refund all finance payments received + 8% interest. JLR ordered to take back the lemon it sold immediately, and JLR and finance company had to cover all insurance cost + 8% interest as well as the vehicle road tax (yeah and 8%), and £500 for the stress and inconvenience caused (a bit low in my opinion).
So, not only JLR probably lost a potential loyal customer, it probably has cost the company twice as much to sort out this dispute.
I have had other diesel cars in the past and never had this issue, and have never had a dealship blaming me for either a defective DPF or the system monitoring the DPF.
Not sure if any of you have had this issue before? This may be a design flaw and JLR is trying to bully its way to avoid covering the repair costs. Interesting how it never mentioned this limitation on the cars it is selling.
Another thing I found a bit hard to believe - had the car service around 12 months ago in Wimbledon service centre but somehow the service light came on again 3 weeks ago... I drove the car to a different service centre at Thames Ditton for DPF issue. The dealer told me that the service light needs to be reset because it should not come on.... BUT, it cannot do it and I have to take it back to Wimbledon dealer to have it reset.
It is depressing to see a true British car manufacturer (although owned by Indian) being run like this, such a joke!
So, looks like this is the end of my journey for anything JLR! Who knows what other excuses they could come up with.
Well, it looks like that I have to cover the DPF cost myself first, but I will enjoy the journey of filing this legal claim against JLR, and probably write a polite email to the joker trying to save company money by declining warranty claims.
Apologies for the rant, but am I over reacting?
About 2 weeks ago, the red warning message showed up - indicating that the Diesel Exhaust filter was full and I had to visit dealer. It was strange this time as I did not even get the amber warning asking me to drive between 40-70 miles for 20 minutes.
Long story short - took it into dealer and was glad that I still had 2 months worth of warranty left. I finally got th response from the dealer - that the defect will not be covered under warranty. Apparently Land Rover has claimed that it is an issue with my driving style, I do not drive it fast enough or far enough !
Ok, I am not doing the biggest mileage, as I leave in Teddington Greater London. My wife uses the car during the week for the normal kids drop off and pick up, supermarket visits ...etc. However, I regularly drive to Bracknell and Reading for my son’s football fixture via M3, then to West Acton every Saturday afternoon during school term. So, if JLR cannot manufacture cars to be used in London this way, should they really be selling cars in London or any major city? I may think about disputing my next speeding ticket, claiming the car manufacturer had advised me to drive at 40 MPH or faster in order to clear up the diesel particles !
I guess many businesses are under a lot of cost pressure and are coming up with ideas to cut cost. JLR unfortunately had invested a lot on Diesel engine and the sale has fallen off a cliff here in UK and abroad. Interesting how they must have decided to cut the cost of warranty claim by blaming the drivers.
Someone took the finance company and JLR to court via the financial ombudsman services - because of the same DPF issue. In that case, th owner started to have DPF issue after just 3 or 4 week, JLR fixed it 3 or 4 times, but DPF issue kept happening. It then refused to honour the warranty claim when the owner brought the car back for repair! I can only imagine how the owner must be feeling, bought a new car but could not be driven and the car was parked on the drive way for over 6 months while they wait for a decision from the Ombudsman. Decision at the end - Finance company to cancel the contract immediately, refund all finance payments received + 8% interest. JLR ordered to take back the lemon it sold immediately, and JLR and finance company had to cover all insurance cost + 8% interest as well as the vehicle road tax (yeah and 8%), and £500 for the stress and inconvenience caused (a bit low in my opinion).
So, not only JLR probably lost a potential loyal customer, it probably has cost the company twice as much to sort out this dispute.
I have had other diesel cars in the past and never had this issue, and have never had a dealship blaming me for either a defective DPF or the system monitoring the DPF.
Not sure if any of you have had this issue before? This may be a design flaw and JLR is trying to bully its way to avoid covering the repair costs. Interesting how it never mentioned this limitation on the cars it is selling.
Another thing I found a bit hard to believe - had the car service around 12 months ago in Wimbledon service centre but somehow the service light came on again 3 weeks ago... I drove the car to a different service centre at Thames Ditton for DPF issue. The dealer told me that the service light needs to be reset because it should not come on.... BUT, it cannot do it and I have to take it back to Wimbledon dealer to have it reset.
It is depressing to see a true British car manufacturer (although owned by Indian) being run like this, such a joke!
So, looks like this is the end of my journey for anything JLR! Who knows what other excuses they could come up with.
Well, it looks like that I have to cover the DPF cost myself first, but I will enjoy the journey of filing this legal claim against JLR, and probably write a polite email to the joker trying to save company money by declining warranty claims.
Apologies for the rant, but am I over reacting?