Oh yes, couldn't agree more, its a very competitive market, and people will put in totally unrealistic prices just to get the job, which is why I hate doing fixed price quotes. I work on the principle of 1st class customer relations, as well as doing work of the highest standard. Most of my customers I now class as friends, and regard word of mouth as my biggest asset, something my old contacts manager when I was employed, poo pooed as not being necessary, probably the biggest reason for the company going bust and leaving me with the option of trying to get a job at 55 or going out on my own, a decision that took me about 5 mins.