Hi all,
I took my 2019 Granturismo for its year 4 service to HR Owen in Wandsworth.
I had booked this appointment back in April and the lady verbally quoted me a figure of £3,245 inc VAT at the time.
When I turned up yesterday, they handed me a sheet which had the pricing at just over £3,800! They had even hand written the 8 over the printed price. (Which I couldn’t see)
I thought this must be a mistake and pointed it out. I also mentioned that the price I was quoted when I booked the service appointment. He said it was a mistake and did I have the quote in writing. (I didn’t)
After a lot of back and forth (The service advisor spoke to his manager) they reduced it to £3,541.
Begrudgingly I accepted, as I had travelled from Surrey and just wanted to get on with the day.
What do other members feel about this?
If you are quoted a service price when booking and are then presented with a different price on arrival, what are your options?
I wish I had asked for the quote in writing, but I didn’t know they would ask for more!
The year 4 service is excruciatingly expensive as it is (Lambda sensors etc) but this is ridiculous.
I’m really not happy with HR Owen here.