Good afternoon all. I have not had time to post many, have been too busy rearranging and cancelling my holidays and travel plans lately...
Well, one thing that I did take time to do was to prepare for the end of my Maserati warranty for my Stradale, and it was definitely time well spent, and just want to share with you all my experience and a special thanks to Matt to get the Maserati dealer to acknowledge the issues.
So long story short, I have a Stradale with just 9000 miles on the clock, it was an impulsive purchase, as I had bought Stuart's Stradale and very happy with it, but just could not pass the exposed carbon (on a black car), the carbon fibre interior and exterior, the yellow calliper, the low mileage, 3 year younger and another 2 years of Maserati warranty... so man math kicked in and I convinced myself that it was a great deal .....then Covid-19 happened, so I ended up with ownership of 2 black Stradales for a good 4 months.
Anyway, with warranty expiring mid September, I did what most of you would have done, took the car to Matt to identify any issues that could be sorted "for free" under Maserati warranty.
So, Matt and Ash were able to find 2 issues within 10 minutes of having the car up on the car lift - some minor oil leaks and AC compressor, I then took the car into the Maserati dealer near me to ask them to sort out these issues under warranty thinking that I have at least made some good use of the Maserati warranty.
The dealer's service manager came back a few days later claiming that they could not find any oil leak, and that this oily looking substance was from "condensation" into the exhaust system ... etc, advice from the dealer's "Master" mechanic. Well, I took the car back, sent them the inspection report from Matt... they wanted photographic evidence of the leaks found, very frustrating and very annoying to say the least.
Thanks to Matt, he spoke to the service manager about what he found, and the service manager called me back to acknowledge that they might have missed it and asked me to bring the car back to the dealership.
So moral of the story is that ... a pre warranty expiring inspection is definitely worth it. From my perspective, I will only take my car to a Maserati dealer for any warranty repair work and nothing else, I found it unbelievable how they could have "missed it" or whatever the deal is between the dealership and Maserati that this kind of issue would only surface once my warranty has expired.
Well, one thing that I did take time to do was to prepare for the end of my Maserati warranty for my Stradale, and it was definitely time well spent, and just want to share with you all my experience and a special thanks to Matt to get the Maserati dealer to acknowledge the issues.
So long story short, I have a Stradale with just 9000 miles on the clock, it was an impulsive purchase, as I had bought Stuart's Stradale and very happy with it, but just could not pass the exposed carbon (on a black car), the carbon fibre interior and exterior, the yellow calliper, the low mileage, 3 year younger and another 2 years of Maserati warranty... so man math kicked in and I convinced myself that it was a great deal .....then Covid-19 happened, so I ended up with ownership of 2 black Stradales for a good 4 months.
Anyway, with warranty expiring mid September, I did what most of you would have done, took the car to Matt to identify any issues that could be sorted "for free" under Maserati warranty.
So, Matt and Ash were able to find 2 issues within 10 minutes of having the car up on the car lift - some minor oil leaks and AC compressor, I then took the car into the Maserati dealer near me to ask them to sort out these issues under warranty thinking that I have at least made some good use of the Maserati warranty.
The dealer's service manager came back a few days later claiming that they could not find any oil leak, and that this oily looking substance was from "condensation" into the exhaust system ... etc, advice from the dealer's "Master" mechanic. Well, I took the car back, sent them the inspection report from Matt... they wanted photographic evidence of the leaks found, very frustrating and very annoying to say the least.
Thanks to Matt, he spoke to the service manager about what he found, and the service manager called me back to acknowledge that they might have missed it and asked me to bring the car back to the dealership.
So moral of the story is that ... a pre warranty expiring inspection is definitely worth it. From my perspective, I will only take my car to a Maserati dealer for any warranty repair work and nothing else, I found it unbelievable how they could have "missed it" or whatever the deal is between the dealership and Maserati that this kind of issue would only surface once my warranty has expired.