So its not the TCU
- Thread starter Gullible
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Gullible
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Sadly both of them and now meridian modena managed to put a small dent in the edge of the boot when the gas strutt came of and the engineer slammed the boot onto it.
They were not going to tell me they had done this IMHO and even when i mentioned it (luckily i saw it as i know my car) they said "yes the gas strutt came off" with a shrug of the shoulders indicating it was not tere responsability.
I will get a quote and send the bill to them as its right on the lines of the car and look horrible.
I need to contact Paul Green and get all this rubbish sorted out now as its getting a little tiring.
all the best
adam
Parisien
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Adam, none of your experiences have been good, nor indeed fair and professional.
The lack of responsibility and honesty at times has been staggering. Jobs done incorrectly and being charged the full amount and then failing to rectify the mistakes is in-excusable
Hoping you get them sorted soon. Paul Green is?
P
The lack of responsibility and honesty at times has been staggering. Jobs done incorrectly and being charged the full amount and then failing to rectify the mistakes is in-excusable
Hoping you get them sorted soon. Paul Green is?
P
RonnieMack
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Adam, your story really is the stuff of nightmares, I hope you get it sorted mate.
Cheers
Ronnie
Cheers
Ronnie
Gullible
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A letter to maserati UK:
My name is Adam and i have a Maserati chassis No ending in 10203 that had a clutch etc fitted by Lancaster's at Colchester in june 2009 at 32,874 miles.
At 36,454 miles I commissioned Carr's in Exeter to do a full and major service on 2nd June 2010(all fluids and belts etc) and as a result of this i noticed that it was mentioned on the invoice that the SD2 had found the PIS to be at 8mm and clutch at 25% worn.I also noted that the service guys stamped the 56,000 mile voucher and got the milage wrong (they wrote 56,454 miles)so "overwrote" it to 36,545 but with a different colour pen.
Its still in the wrong place!
This just looks like i have forged the milage now and this has been reiterated by a potential buyer and is a real problem as well.
I have been advised that a replacement service book will cost in the region of £400 but do not feel that this is my responsability.
Anyway i digress...I asked them to sort out this very high PIS which was noted on the service Invoice but no "real" attention was drawn to it.(Had i not known that this PIS was very high from the maserati forums i belong to,i would never have even questioned it and they certainly would not have drawn my attention to it in my opinion).
I asked for the PIS to be set correctly and they stated that "there must be a reason why its at 8mm" but I said reset it anyway as its out of "normal" parameters and could cause the clutch to wear faster.
I recieved an invoice for the work of resetting the PIS and thought nothing more of the problem until 2 days later the car started to develop a whine and then gear selection problems that got progressivly worse.
Remember that i was still under the belief that Carrs had reset the PIS to 4.8mm-5.4mm (or whatever the correct setting was) so thought this may be a bedding in period.
I could finally stand it no more so Last month,I asked Meridian modena to do an SD2 on the car to see why this missing gears was happening.I asked them to reset the PIS BACK to 8mm to see if this solved the problem and if so, i would then decide what was the best course of action regarding the issue based on there opinion.
They stated the PIS was still at 8mm and that they could not reset it to 4.8-5.4mm as when they did the car would not move.
They sugested that it was possible and indeed probable that the clutch was at fault.
I thought this strange as i know that i paid Carrs to have it reset to normal parameter and wondered why it was at 8mm still.
I went back to Carrs in EXeter to ask for the invoice for the resetting of the PIS and it was then that Carrs told me that they had failed to get the PIS adjusted last year!
This i thought incredible, as they had been informed by me several times,that should anything clutch related be at issue that the car was still covered by Lancaster maserati Colechesters warrenty for the clutch related parts and labour.(i had emailed lancasters and they had stated that should anything clutch related be at issue that any maserati main dealer could repaire it and just invoice them directly within the network,it did not need to be returned to Lancasters)
I spoke to Lancasters and they stated that at the time the fault was recogniced that the car was out of warrenty but as i have stated already,they did the clutch in june 2009 and the service was in June 2010 when the fault was first mentioned.I have emails that can confirm all dates and all written correspondance from all parties back to May/June 2010.
So in essance, in june 2010 Carrs failed to get the PIS down to a reasonable figure ,but still invoiced me ,then failed to advise me that they could not get it down and did not log a fault with maserati!
In my opinion,As a direct result of this failure of the clutch and Carrs failure to advise me of the reset problem,i now have a car that has developed some real issues that could no doubt have been remedied before this got to the stage its at.
I spoke to Lancasters regarding the fact that the car was reported as having a clutch related fault on 2nd June (within the warrenty)and there responce was:
"We replaced the clutch, position sensor and crank shaft bearing in June 2009 at 32,874 miles. The parts are covered by 12 months warranty and
the labour to replace a faulty part is also covered, this work must be reported and undertaken by a Maserati service centre so they can make
the warranty claim. When the car was with Carr's last year they should have opened a 'service entry' on the Maserati data base official dealers
work in stating the date, mileage and reason the car was being inspected, this is what they will need to reference with regard to making a claim.
As it looks like the 12 months had passed before your Maserati was with Carr's and they inspected it they will need to submit a goodwill claim on
your behalf to Maserati if they feel a claim needs to be made.
I hope this clearly shows the process you will need to go down to get your clutch investigated.
Best Regards"
Lancasters firmly believed that the TCU was at fault so i arranged to have a test done by Meridian Modena in Lyndhurst, before buying a new TCU, but the tests concluded that it was the clutch not the TCU that is at fault as i had expected
I would like to talk to someone about the warranty on the work Lancaster's did and the duration any work or parts should reasonable last, as i reported a fault with the PIS to Carrs and advised them that this clutch was still in warrenty and within the warrenty period that maserati afford all there work and parts.
I also asked Lancasters what the PIS was when the clutch was fitted by them but they have not replied to this.
I am sure they have an SD2 report on the car in there system.
My name is Adam and i have a Maserati chassis No ending in 10203 that had a clutch etc fitted by Lancaster's at Colchester in june 2009 at 32,874 miles.
At 36,454 miles I commissioned Carr's in Exeter to do a full and major service on 2nd June 2010(all fluids and belts etc) and as a result of this i noticed that it was mentioned on the invoice that the SD2 had found the PIS to be at 8mm and clutch at 25% worn.I also noted that the service guys stamped the 56,000 mile voucher and got the milage wrong (they wrote 56,454 miles)so "overwrote" it to 36,545 but with a different colour pen.
Its still in the wrong place!
This just looks like i have forged the milage now and this has been reiterated by a potential buyer and is a real problem as well.
I have been advised that a replacement service book will cost in the region of £400 but do not feel that this is my responsability.
Anyway i digress...I asked them to sort out this very high PIS which was noted on the service Invoice but no "real" attention was drawn to it.(Had i not known that this PIS was very high from the maserati forums i belong to,i would never have even questioned it and they certainly would not have drawn my attention to it in my opinion).
I asked for the PIS to be set correctly and they stated that "there must be a reason why its at 8mm" but I said reset it anyway as its out of "normal" parameters and could cause the clutch to wear faster.
I recieved an invoice for the work of resetting the PIS and thought nothing more of the problem until 2 days later the car started to develop a whine and then gear selection problems that got progressivly worse.
Remember that i was still under the belief that Carrs had reset the PIS to 4.8mm-5.4mm (or whatever the correct setting was) so thought this may be a bedding in period.
I could finally stand it no more so Last month,I asked Meridian modena to do an SD2 on the car to see why this missing gears was happening.I asked them to reset the PIS BACK to 8mm to see if this solved the problem and if so, i would then decide what was the best course of action regarding the issue based on there opinion.
They stated the PIS was still at 8mm and that they could not reset it to 4.8-5.4mm as when they did the car would not move.
They sugested that it was possible and indeed probable that the clutch was at fault.
I thought this strange as i know that i paid Carrs to have it reset to normal parameter and wondered why it was at 8mm still.
I went back to Carrs in EXeter to ask for the invoice for the resetting of the PIS and it was then that Carrs told me that they had failed to get the PIS adjusted last year!
This i thought incredible, as they had been informed by me several times,that should anything clutch related be at issue that the car was still covered by Lancaster maserati Colechesters warrenty for the clutch related parts and labour.(i had emailed lancasters and they had stated that should anything clutch related be at issue that any maserati main dealer could repaire it and just invoice them directly within the network,it did not need to be returned to Lancasters)
I spoke to Lancasters and they stated that at the time the fault was recogniced that the car was out of warrenty but as i have stated already,they did the clutch in june 2009 and the service was in June 2010 when the fault was first mentioned.I have emails that can confirm all dates and all written correspondance from all parties back to May/June 2010.
So in essance, in june 2010 Carrs failed to get the PIS down to a reasonable figure ,but still invoiced me ,then failed to advise me that they could not get it down and did not log a fault with maserati!
In my opinion,As a direct result of this failure of the clutch and Carrs failure to advise me of the reset problem,i now have a car that has developed some real issues that could no doubt have been remedied before this got to the stage its at.
I spoke to Lancasters regarding the fact that the car was reported as having a clutch related fault on 2nd June (within the warrenty)and there responce was:
"We replaced the clutch, position sensor and crank shaft bearing in June 2009 at 32,874 miles. The parts are covered by 12 months warranty and
the labour to replace a faulty part is also covered, this work must be reported and undertaken by a Maserati service centre so they can make
the warranty claim. When the car was with Carr's last year they should have opened a 'service entry' on the Maserati data base official dealers
work in stating the date, mileage and reason the car was being inspected, this is what they will need to reference with regard to making a claim.
As it looks like the 12 months had passed before your Maserati was with Carr's and they inspected it they will need to submit a goodwill claim on
your behalf to Maserati if they feel a claim needs to be made.
I hope this clearly shows the process you will need to go down to get your clutch investigated.
Best Regards"
Lancasters firmly believed that the TCU was at fault so i arranged to have a test done by Meridian Modena in Lyndhurst, before buying a new TCU, but the tests concluded that it was the clutch not the TCU that is at fault as i had expected
I would like to talk to someone about the warranty on the work Lancaster's did and the duration any work or parts should reasonable last, as i reported a fault with the PIS to Carrs and advised them that this clutch was still in warrenty and within the warrenty period that maserati afford all there work and parts.
I also asked Lancasters what the PIS was when the clutch was fitted by them but they have not replied to this.
I am sure they have an SD2 report on the car in there system.
Last edited:
RonnieMack
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I think you have a long fight on your hands but wish you well.
Is this a case that Trading Standards could help you with regarding work not done but charged for?
Sometimes a bit of extra "weight" behind the foot that kicks them up the ar8e can be helpful.
All the best'
Ronnie
Is this a case that Trading Standards could help you with regarding work not done but charged for?
Sometimes a bit of extra "weight" behind the foot that kicks them up the ar8e can be helpful.
All the best'
Ronnie
Gullible
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Hi Ronnie,
Yes trading standards are aware of this.
But it Looks really straightforward to me ,but then i would say that LOL........dealer noted fault but didnt regard fault as important enough to remedy/mention,dealer asked to rectify fault, dealer couldnt rectify fault and failed to log fault with maserati,dealer didnt inform customer of failure to rectify fault.Dealer charged to rectify fault regardless = dealer at fault?
Maybe i am wrong but someone has slipped up here and its not me.
but you are probably right,i will end up having to pay for this.
still love the car though!
RonnieMack
New Member
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- 108
My biggest concern before buying a Maserati was all the horror stories that I've heard from dealers within the trade and from private owners about the hassles they'd had dealing with Maserati main dealers! For a premium brand it's just pathetic, ranging from incompetence to downright fraudulent behaviour. I'm happy to accept the possible inconvenience of parts supply and high main dealer prices BUT only if there is a level of service that comes with that and for too many people, that's not the case!
I've always been very particular/fastidious/anal about how my cars are looked after and I'm very fortunate to have a BMW main dealer who is happy and ENJOYS doing the routine servicing on my car. They're not cheap, but they knew what the car was the first time I drove in and were interested and keen to do the work so, in my eyes, worth it. Their workshops are always immacculate and there is genuine trust between client and dealer which has been built up over many years through previous cars. I know I'm lucky to have this but cases like yours gives me a gentle reminder.
Hope all goes well,
Ronnie
I've always been very particular/fastidious/anal about how my cars are looked after and I'm very fortunate to have a BMW main dealer who is happy and ENJOYS doing the routine servicing on my car. They're not cheap, but they knew what the car was the first time I drove in and were interested and keen to do the work so, in my eyes, worth it. Their workshops are always immacculate and there is genuine trust between client and dealer which has been built up over many years through previous cars. I know I'm lucky to have this but cases like yours gives me a gentle reminder.
Hope all goes well,
Ronnie
These dealers/techs are exactly the same people who do their work on Ferrari's and their owners seem not to be treated any better.
Parisien
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Why should that be Simon, why are they getting away with it for so long, is anything truly ever done about it?
I've seen little or no real feedback about what was done to rectify situations or remdey systemic failures......are these guys immune from everything flung at them??!!!
P
RonnieMack
New Member
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- 108
Revolution !!!!