gb-gta
Member
- Messages
- 1,141
I try to stay away from all dealerships.
I have had bad experiences with a few, but BMW were one, but also Alfa and toyota. The problems were either due to incompetence, or trying to rip me off replacing parts clearly not required, but generally both of those things. Plus bad attitude when questioned about said incompetence/ripping off attempts.
People make mistakes, I get that, but in my view, how a buisness reacts to things that go wrong, that is clearly their fault, says a lot about a buisness.
Apologise, and put things right quickly, can actually be a positive for their reputation. Arguing the toss, making excuses, clearly not interested in listening to what you are saying to them etc etc. also says a lot about their buisness. Not in a good way.
The exception to that is Lexus. We have a 13 year old rx400h, goes for a service year on year because they’ve not once tried to ‘up sell’ me anything or lied about stuff needing replacement. To be fair car never goes wrong, so never get thrown any daft bills either which helps!
I have had bad experiences with a few, but BMW were one, but also Alfa and toyota. The problems were either due to incompetence, or trying to rip me off replacing parts clearly not required, but generally both of those things. Plus bad attitude when questioned about said incompetence/ripping off attempts.
People make mistakes, I get that, but in my view, how a buisness reacts to things that go wrong, that is clearly their fault, says a lot about a buisness.
Apologise, and put things right quickly, can actually be a positive for their reputation. Arguing the toss, making excuses, clearly not interested in listening to what you are saying to them etc etc. also says a lot about their buisness. Not in a good way.
The exception to that is Lexus. We have a 13 year old rx400h, goes for a service year on year because they’ve not once tried to ‘up sell’ me anything or lied about stuff needing replacement. To be fair car never goes wrong, so never get thrown any daft bills either which helps!