Phil H
Member
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Edit: My son daughter-in-law took their Seat to a major high street service centre (not Halfords) for a quoted £200 service and MOT which they said would be completed this morning. Having heard nothing by lunchtime my son asked for an update on the collection time and the conversation then got interesting.
The service was still not complete "We need more time - a couple of hours or so."
MOT fail only for worn front brake pads.
He asked if there were any advisories, and was then given a list of work that must be done:
1 tyre looks a bit perished so all 4 are to be replaced.
1 Shock Absorber misted, so all 4 are to be replaced.
As the front pads are worn, the front discs must be replaced as well "and the rears don't look too healthy either".
The explanation he was given for additional work was a combination of 'company policy', 'legal requirement', and of course utter bovine faeces.
He was then told that the additional work had been priced up, all parts confirmed as available, and "We will finish it today if you just give us the go ahead."
The price?
Just £1,960
After a brief and interesting 'discussion' my lad told them to finish the service and give him back the car with the MOT Fail, and he said "it will now be booked in to another MOT centre".
A few minutes later someone phoned him from the service centre to apologise for the 'mix up' when their enthusiastic mechanic listed so much more work than was actually required and he might have given my lad the wrong impression about the way they do business; they will be pleased to change the brake pads and finish the service for another £120 and the car will then be 'good to go'.
Now, one might expect a bit of heft on a Maserati bill and for good reason, but an uplift from £200 to £1,960 on a Seat? I wonder how many folk have had their wallets lightened by that crowd of shysters; to protect the forum I won't name them, but it makes my blood boil that they think it's ok con people - and other folk will no doubt have fallen for it
Rant over, time for me to clean a Maserati
The service was still not complete "We need more time - a couple of hours or so."
MOT fail only for worn front brake pads.
He asked if there were any advisories, and was then given a list of work that must be done:
1 tyre looks a bit perished so all 4 are to be replaced.
1 Shock Absorber misted, so all 4 are to be replaced.
As the front pads are worn, the front discs must be replaced as well "and the rears don't look too healthy either".
The explanation he was given for additional work was a combination of 'company policy', 'legal requirement', and of course utter bovine faeces.
He was then told that the additional work had been priced up, all parts confirmed as available, and "We will finish it today if you just give us the go ahead."
The price?
Just £1,960
After a brief and interesting 'discussion' my lad told them to finish the service and give him back the car with the MOT Fail, and he said "it will now be booked in to another MOT centre".
A few minutes later someone phoned him from the service centre to apologise for the 'mix up' when their enthusiastic mechanic listed so much more work than was actually required and he might have given my lad the wrong impression about the way they do business; they will be pleased to change the brake pads and finish the service for another £120 and the car will then be 'good to go'.
Now, one might expect a bit of heft on a Maserati bill and for good reason, but an uplift from £200 to £1,960 on a Seat? I wonder how many folk have had their wallets lightened by that crowd of shysters; to protect the forum I won't name them, but it makes my blood boil that they think it's ok con people - and other folk will no doubt have fallen for it
Rant over, time for me to clean a Maserati
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