CatmanV2
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Mark,
Sadly that is more true now than ever which is why I have come close to moving my banking elsewhere. They have closed all their branches except the one in The Strand and although they have offices in a number of places there is as far as I know no counter service apart from The Strand. So basically I now end up doing most of my day to day business in my local Natwest branch who to be fair seem to be pretty well briefed on the situation.
It used to be far more personal and in the days when I worked in London W1 the service I got from my local branch in Cavendish Square made it in those days much more worthwhile!
80/20 rule sadly
C